6 in 1 Flu test (rapid home test)

1. All products are not provided with trial service. Once the packaging is opened, non-quality reasons are not returned.

2. Due to your personal reasons caused by damage to the goods will not be returned.

3. Unauthorized repair, misuse, negligence, abuse, accident, alteration, improper installation, quality problems caused by improper installation, or tearing, alteration of stickers, anti-counterfeiting marks, etc. will not be returned.

4. The goods of the gift, the combination of the sale of goods, gift packages, goods in the package cannot be partially returned.

5. Pictures and information are for reference only, due to shooting lights and different display color differences and other issues may cause the product picture and the actual color difference, the product is subject to the real thing.

6. When returning the goods, the goods are not opened, used and the packaging is kept at the original state. If there is a gift, please return it together. The items purchased as part of the package or multiple packages must be returned as a complete set.

7. All goods go out and sign for more than 72 hours (based on the delivery time of the logistics company express list). If there is any quality problem, no return service will be provided.  so also need to follow paid repairs and Price list.

8. Due to improper handling and return shipments, the goods will be damaged and lost for any reason, and the risk will be borne by the buyer. AttoHealth will not make any compensation and refund.

9. All non-quality problems require the return of goods, the freight will be borne by the buyer.

10. During return, please be sure to keep the original brand packaging box or bag, with accessories, labels, instructions, etc., invoice, receipt of express delivery (if there is an invoice or gift) need to be with the goods return. If the returned goods are missing the invoice, the delivery courier or the package is damaged/lost, even if it is within the return period, it will not be processed for you.

11. Ensure that the goods sold are genuine and have no quality problems. If you are doubtful about whether the goods are genuine or not, please issue a written appraisal by a professional quality supervision and inspection agency, and AttoHealth will handle them according to Hong Kong regulations.

12. AttoHealth reserves the right to make changes without any written notice regarding the above return and replacement of goods and shipping policies. Customers are requested to return all the accessories and gifts to the following address and process. If the goods or gifts have been used or damaged, no refund will be accepted.

We accept the following delivery methods:

1. Patients come to our clinic to pick up. Trading hour please refer to our website: https://emchk.com/en/contact.html

2. Or we will arrange third party courier to collect and deliver on the second working day.

Supply and delivery

a. In accordance with the User Agreement, we will supply the Goods to you based on what is displayed on the Confirmation Order. We will do our best to complete the delivery within the estimated time shown; however, we cannot guarantee that the goods will be delivered to you within the estimated time.

b. Most of our business addresses in the Hong Kong Special Administrative Region are entitled to our free standard delivery service, but we cannot deliver to locations that are not accessible to trucks.

c. Our delivery time is from Monday to Friday, except Saturdays and public holidays.

d. You are responsible for providing the wrong shipping address and we may charge you additional fees.

e. We use third party logistics services to ship goods. The recipient must sign the receipt and can be signed by you or an adult aged 18 or over who is present at the shipping address.

• Read carefully: Before using any rapid test kit, be sure to read the entire instructions and disclaimer carefully.

• Follow the instructions carefully: Follow each step carefully, including the time to read the results (usually 15-20 minutes, and results over 30 minutes will be invalid).

• Correct interpretation: Understand the limitations of the results. A negative result does not guarantee that you are not infected, and personal protection is still necessary. A positive result should be considered highly suspicious, and isolation measures should be taken immediately and medical institutions should be contacted for confirmation.

• Follow official guidance: Always follow the official guidance of local health authorities as the final basis for your actions. Not for diagnostic purposes, for screening only

• Core Statement: This test is intended for preliminary screening only and should not be used as a definitive basis for diagnosing or ruling out infection . All results (whether positive, negative, or invalid) must be confirmed and diagnosed by a healthcare professional based on clinical symptoms, contact history, and more accurate laboratory tests (such as PCR nucleic acid testing).

• User Operation Risk

  • Correct Use: The accuracy of test results is highly dependent on the user strictly and completely following the instructions in the user manual , including sampling method, sample handling, sample volume, and result reading time window. Any deviation may render the results invalid or inaccurate, and the manufacturer is not responsible for such deviations.

  • User Qualifications: This product is designed for use by non-professionals (i.e., the general public) in home or other non-laboratory environments, but the user must ensure that they are able to understand and follow the instructions.

• Performance limitations

  • Accuracy claims: The test's sensitivity (ability to detect a true positive) and specificity (ability to detect a true negative) are provided, but these figures are based on data obtained by qualified personnel under ideal laboratory conditions. Actual performance may be lower than these figures .

  • Potential errors: False positives (positive results when the patient is not infected) and false negatives (negative results when the patient is infected) are possible. The risk of false negatives is particularly high when the viral load is low (such as in the early stages of infection or during recovery).

• Samples and Environmental Impacts

  • Sample quality: The accuracy of the results is directly related to the quality of the sample collected (e.g., whether a nasopharyngeal or oral swab has collected enough cells). Poor sampling technique will lead to unreliable results.

  • Storage and Handling: The test kit must be stored under the specified temperature and humidity conditions and used within the validity period. Otherwise, the product may become ineffective and the manufacturer is not responsible for the consequences of such improper storage and handling.

  • Cross-reactivity: Cross-reactivity may occur due to other pathogens (such as other coronaviruses, influenza viruses, etc.) or substances (certain drugs), resulting in a false-positive result.

• Interpretation of results and subsequent actions

  • Responsibility: The user (or the individual for whom the test is being conducted) is solely responsible for interpreting the test results and making subsequent decisions based on them .

  • Medical Advice: Users are strongly advised to consult a healthcare professional for guidance based on test results (especially positive results) and follow official recommendations from local public health authorities (such as isolation, reporting, and confirmatory testing). The manufacturer is not responsible for the consequences of ignoring this advice.

• Waiver of Legal Liability

  • Final disclaimer: This is the final purpose of all terms - to the maximum extent permitted by law, manufacturers, agents and sellers shall not be liable for any direct, indirect, incidental, special or consequential damages (including but not limited to misdiagnosis, delayed treatment, virus transmission, economic loss, etc.) resulting from the use or inability to use this product .